If you are not satisfied with your purchase and would like to return or exchange any of your order, please contact us at shujaempire@gmail.com or telephone us on +92 320 1383 460 (open 10.00am – 6.00pm, Monday to Saturday).

What is your International Returns Policy?

All goods purchased online can be returned or exchanged within 15 days of purchase, provided that the items are un-opened and in their original packaging. When returning your goods, please enclose your original dispatch note/receipt, or add a cover note with your contact details and order number.

My refund is incorrect, what should I do?

All returns are made at customers’ own cost and risk. Shuja Empire will refund the postal cost of your returns only if the items are faulty or damaged. We recommend that customers send returns via Recorded Delivery, as Shuja Empire will not assume responsibility for items lost in transit. Provided goods are returned in their original condition, a full refund will be made within 14 days from receipt of goods to Shuja Empire.

Will my parcel be charged customs and import charges?

Yes customs and duties will be apply on order once it reach their destination custom house and it charged as per invoice value.

Do you refund delivery charges if I return something?

Return is costly at customer end so please use the services that reach to us in good condition for refund the amount.